Roxio Knowledgebase
Unable to Read CD and DVD Discs After Installing EMC 8
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Article Details
ID Number:
000029CR
Products:
Easy media Creator 8, WinOnCD 8
RecordNow 8
MyDVD 8
Easy DVD Copy 2.x
RecordNow 8
MyDVD 8
Easy DVD Copy 2.x
OS:
Issue
After installing Easy Media Creator 8, you may be unable to read CD or DVD discs from optical drives on your computer. Attempting to read discs may result in the system appearing to hang or crash. Additionally you may not be able to explore external USB/FireWire drives.
Resolution
This issue is caused by a conflict between an EMC 8 feature called RXFilter and certain anti-virus software.
RXFilter allows users to access data on compressed or encrypted disc sets directly from Windows Explorer instead of having to use Roxio Retrieve.. By disabling RXFilter, you will need to use Roxio Retrieve to compressed or encrypted data discs created in Creator Classic.
- How to Disable RXFilter
- If you believe RXFilter is conflicting with your anti-virus software, you may download and run the following utility in order to disable RXFilter:
http://tools.roxio.com/support/c8/rx/rxfix.exe - You must restart your computer once you have run the hotfix.
- If you believe RXFilter is conflicting with your anti-virus software, you may download and run the following utility in order to disable RXFilter:
- Enable RXFilter
- If at a later point you wish to re-enable RXFilter, you may download and run the following utility:
http://tools.roxio.com/support/c8/rx/rxenabler.exe
- If at a later point you wish to re-enable RXFilter, you may download and run the following utility:
LAST UPDATED: Dec 13, 2006
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