Roxio Knowledgebase

Drives are missing after install

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Article Details

ID Number: 000040CR

Products: Easy CD & DVD Creator 6
Easy CD Creator 5

OS:

Issue After installing a Roxio burning product, hard drives or disc writers may occasionally become not detected, unrecognized, or disappear.

Resolution

After installing Easy CD Creator 5 or Easy CD and DVD Creator 6 in Windows 2000 or Windows XP, sometimes Windows no longer shows any of you DVD or CD Drives. Click here for instructions to fix this problem.

If you have Easy CD and DVD Creator 6 and this doesn't solve the problem for you and your Windows Device Manger reports a "Code 31" with your DVD or CD's, click here for more troubleshooting tips.

Other Suggestions:

Click here to check the compatibility of your drive with Roxio Easy Creator Suite of products.
Microsoft also has a general KB article regarding this issue here.
You can also resolve this issue by upgrading to the latest version of Easy Media Creator by using our Sales Advisor.

More Info:

CD/DVD Recorders Supported by EMC 7

LAST UPDATED: Apr 29, 2008 BACK TO TOP