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DLA driver blocked on Vista launch

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Article Details
ID Number: 000131CR
Products: Easy Media Creator 9
Easy Media Creator 9 Deluxe
Easy Media Creator 9 Trial Version
WinOnCD 9
WinOnCD 9 Trial Version (Not available publicly)
Easy CD & DVD Burning ("Vista Compatible" labeled boxes only)
RecordNow 9 Music Lab Premier
OS:
Issue When launching Windows Vista® with the above Roxio products installed, the following message appears:

Program Compatibility Assistant

This Driver is blocked due to compatibility issues

Check online to see if solutions are available from the Microsoft website. If solutions are found, Windows will automatically display a website that lists steps you can take.

Driver: Sonic Solutions DLA
Publisher: Sonic Solutions
Location: Not available

A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows.

This error may also appear for customers running applications other than those listed as Vista compatible.

Make sure your computer is ready for the edition of Windows Vista you want. Windows Vista® Upgrade Advisor can help. Learn more here.

Cause Through a clerical error, a driver is incorrectly being blocked as incompatible with Windows Vista®. In fact, all the above products are Windows Vista® compatible. If you do not have one of the above applications, you will need to upgrade to a Windows Vista® compatible version of the software.
Resolution

Two patches have been created to resolve this issue. One is for retail or trial Roxio customers running Windows Vista compatible software, and the other for Dell users. Please follow the directions below to download and install the patch.



For Retail and Trial Customers

  1. This patch is offered for both 32-bit and 64-bit systems of Windows Vista®. To determine which system type of Windows you are running:
    • Right-click on Computer and select Properties.
    • Under the System heading, look for System Type. Next to it, your system type of 32-bit or 64-bit Operating System will be displayed.

  2. Click the patch that matches your system type below.



  3. When the Security Warning window appears, click Run.
  4. Follow the installer's on-screen instructions.
  5. When prompted to restart your computer, click Yes.
  6. The computer restarts, and the update is complete.



For Dell Customers

The patch is not intended for a customer base other than Dell. If you do not own a Dell system, it is being offered "as is" and to be used at your own risk.

To download and install the Roxio DLA Update:

  1. Click here for the DLA patch. When the file Download window appears, click Run. Note: If a Security Warning window appears, Click Run.
  2. Follow the installer's on-screen instructions.
  3. When prompted to restart your computer, click Yes.
  4. The computer restarts, and the update is complete.



Related Articles

System Requirements for Easy Media Creator 9 (applies to RecordNow and MyDVD 9)
Clean Install Instructions for Creator 9 on Windows Vista
Windows Vista Support for Roxio products
LAST UPDATED: Apr 13, 2007 BACK TO TOP
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