Roxio Knowledgebase
CD/DVD drives missing after installation
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Article Details
ID Number:
EEZ000005
Products:
Easy CD Creator 4.x
Easy CD Creator 5.x
Easy CD & DVD Creator 6.x
Easy CD Creator 5.x
Easy CD & DVD Creator 6.x
OS:
Windows 2000 Professional
Windows XP Professional
Windows XP Home
Windows XP Professional
Windows XP Home
Issue
After installing or uninstalling Roxio software, Windows no longer shows CD / DVD devices in My Computer
Cause
CD Burning software must utilize specific windows registry entries in order to access optical devices attached to your computer. At times these entries may become corrupt during the install/uninstall process, or if there are/were multiple CD recording application installed on your computer
Resolution
We currently have a resolution for 2 separate scenarios
Scenario 1:
Applies a fix for devices missing when Roxio Easy CD Creator 4, 5 or Easy CD & DVD Creator 6 are installed on your computer
Scenario 2:
Applies a fix for drives missing after any version of Easy CD Creator or Easy CD & DVD Creator have been completely uninstalled.
Note: If the following solutions do not address your issue, please see our general Knowledgebase article Drives are missing after install for further steps
Scenario 1: (Roxio software is installed on your computer)
Scenario 2: (Roxio software was uninstalled from your computer)
If the above steps do not resolve the issue, you may need to apply the fix manually with the article Windows no longer shows CD/DVD devices - Advanced fix.
Scenario 1:
Applies a fix for devices missing when Roxio Easy CD Creator 4, 5 or Easy CD & DVD Creator 6 are installed on your computer
Scenario 2:
Applies a fix for drives missing after any version of Easy CD Creator or Easy CD & DVD Creator have been completely uninstalled.
Note: If the following solutions do not address your issue, please see our general Knowledgebase article Drives are missing after install for further steps
Scenario 1: (Roxio software is installed on your computer)
- Download DriveFix_Installed.exe.
- Double click the file and follow the instruction
- Click “Yes” to restart your computers
- Open “My Computer”
- Windows should now see your devices
Scenario 2: (Roxio software was uninstalled from your computer)
- Download DriveFix_Uninstalled.exe.
- Double click the file and follow the instructions
If the above steps do not resolve the issue, you may need to apply the fix manually with the article Windows no longer shows CD/DVD devices - Advanced fix.
LAST UPDATED: Jun 24, 2008
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