Roxio Knowledgebase
No E-mail response from Roxio Support Services and Registration
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Article Details
ID Number:
000009CS
Products:
Customer Service
OS:
Issue
When trying to register your software, receive updates, or waiting for a response from Roxio Support Services, a reply e-mail is never received.
Cause
Your Internet Service Provider (ISP), anti-virus software, e-mail software, or web mail client (such as Yahoo Mail or Hotmail) may have tagged the e-mail as spam and moved it to the trash or bulk folder.
Resolution
- Be sure to look in your SPAM (a.k.a.Bulk or Junk E-Mail) folders for your e-mail software or webmail client. Occasionally, Roxio software will marked as SPAM and will be routed to the trash or SPAM folders.
- If you have an anti-SPAM or anti-Virus software, check the security settings or contact the manufacturer to find out how to best adjust the software's settings.
- For Customer Service and general account issues, add reg@sonic.com to your contact list or address book in your e-mail program. Then go to the Forgot Password link and enter your email address to receive a new password. Resetting the password will generate a new e-mail confirmation from Roxio.
- For Tech Support responses add webticket@roxio.com to your contact list or address book in your e-mail program. Then check your webticket to be sure that you haven't missed correspondence from Roxio Support.
- If you have multiple e-mail accounts, make sure that you are checking the account you purchased the software with.
LAST UPDATED: Nov 1, 2006
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