Roxio Knowledgebase

SE- There is no sound when recording from an external device

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Article Details

ID Number: EE6000005

Products: Easy CD Creator 6.x Platinum Suite

OS: Windows 98 Second Edition
Windows ME
Windows 2000 Professional
Windows XP Home Edition
Windows XP Professional Edition

Issue When trying to record from an external device, there is no sound being recorded. This will occur even if the correct input device is selected in Sound Editor.

Cause The port on your sound card that the external device is plugged in to may not be selected in Windows or may be muted.

Resolution Follow the listed procedure to make sure the correct sound card port is selected and not muted.

Verifying that the input port is selected.

Double click on the Volume (speaker) icon on the bottom right hand side of the screen beside the time.
Locate and left click on Options on the upper left hand corner of the window, then select Properties.
Make sure there is a little dot beside the Recording option.
Under the Show the following volume controls section ensure that the port that your external device is plugged into has a check mark beside it.
Then click the OK button.
In the volume control window make sure there is a check mark beside Select for the port that you external device is plugged into, and the volume setting is near the top.

Verifying that the output device has volume.

Locate and left click on Options on the upper left hand corner of the window, then select Properties.
Make sure there is a little dot beside the Playback option.
Under the Show the following volume controls section, ensure that the port of your external device is plugged into, has a check mark beside it, then click the OK button.
In the Volume Control window, make sure there is NOT a check mark beside Mute for the port that your external device is plugged into, and the volume setting is near the top.
Exit the Recording Control windows by clicking on the "X" in the top right hand corner of the screen. You should now be able to successfully record from your external device using Sound Editor.

LAST UPDATED: Jan 25, 2008 BACK TO TOP