Roxio Knowledgebase

Resolving General Burning Issues with Macs

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Article Details

ID Number: 000066GN

Products: General Information

OS: Mac OS X

Issue When burning a CD or DVD, you receive an error, burning does not complete, or your media is rejected.

Resolution Try these steps to resolve burning issues using your Mac:

If you are using a drive that came built into your mac, run software update to ensure you have the latest firmware for the recorder. You can also double check on Apple's support site to ensure you have the latest version.

Media. Be sure that your media is clean and blemish free. Also, avoid using generic or store brand media. While some generic or store brand media is high quality, you're better off using name brand media or asking checking out our Discussion Groups to see what other customers have had the best luck with.
Bad connection. There are two things that can cause a bad connection: a problem with the OS recognizing the drive properly or a physical problem.

The drive may actually be recognized, but it may not function correctly. If the drive is not seen at all, check the Apple System Profile (Apple menu -> About this Mac -> More info) to see if the drive is listed properly under Hardware -> Disc Burning.
If you have a bad physical connection, e.g. the drive isn't recognized, follow the standard steps of making sure all plugs and connections are secure and, if external, the unit is powered up. Also try shutting down and then restarting the machine with the burner or device powered up and securely connected.