How to have a great Roxio Customer Care experience
Knowledgebase Article :
000082GN |
Print this Article Issue How to get your solution solved the fastest possible when submitting a support question to Roxio Customer Care.
Resolution Roxio Customer Care wants to make sure that you get the best possible support for your Roxio products. However, we depend on you to give us accurate information to address your issue as quickly as possible. The more information we have, the better we can return an answer that will get you having fun and making great projects with Roxio.
Here are some general tips that will help the Customer Care agent assess your situation for a fast and accurate response:
Tell us what happened
The more data you give us, the better. Our Customer Agents ability to resolve your issue is dependant on being able to understand not just an error code, but what contributed to your project.
- Provide the exact error code (if available).
- If you were working on a project, describe what kind of project.
- What kinds of files were you using and where did you get them?
- Did you complete your project or did it stop at a certain point in the process?
- Have you ever successfully completed the task that you are contacting us about?
- Did you make any changes to your computer recently? (new applications, updates, etc)
Tell us about your computer
Your computer specifications have a huge impact on software performance and functionality. You may want to copy and paste this into your webticket and fill it out.
- Operating System (including service packs):
- Make:
- Model:
- Video card
- Processor speed:
- RAM:
- Free hard drive space:
- I last did a Windows/Macintosh update on: