CinePlayer Authentication Error on Launch
Knowledgebase Article :
000001CP |
Print this Article Issue Users that are not logged in with an account that has administrative privileges may receive an authentication error upon launching CinePlayer
Resolution 1. Login with an administrator account
A user account with administrator rights must login and launch CinePlayer to resolve this issue. Once the application has been launched by an administrator other users will be able to run CinePlayer without this error message appearing.
If the solution does not resolve your issue, you can call the Premium Tech Support line at 1-866-434-9871 (Monday - Friday, 11:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) for $1.89 a minute (complete details).