API error message when opening Disc Copier in Creator 6 or 7

Knowledgebase Article : EE7000028   |    Print this Article


Issue

Hangs at Disc Copier Splash Screen or Error: Cannot Initialize API.


Resolution

  1. Try to launch Creator Classic to see if it can repair the engine files.
    • Double click on the "Roxio Easy Media Creator Home" icon.
    • Click "Creator Classic" under the "Applications" section.
    • The Windows installer should launch and ask you to insert your installation disc.
    • After you click "OK", the software will try to repair the files.
    • Once the process is complete, "Creator Classic" should launch.
    • Try to launch "Disc Copier" to see if you get the same error.
    • If you experience the same issue, proceed to the next step.

  2. Manually Register the Disc Copier (Dragon Engine) DLL files
    • Click on the "Start" button, then select "Run"
    • In the run dialog box please copy and paste the following commands one at a timelisted below including the quotes and click the "OK" button after each one:

      Regsvr32 "C:\\Program Files\\Common Files\\Roxio Shared\\Dragon\\Dragon.dll"
      Regsvr32 "C:\\Program Files\\Common Files\\Roxio Shared\\Dragon\\DragonRs.dll"

    • After you click the "OK" button a window should appear with a message indicating the file registration succeeded. Once you have received a succeeded message for both files, shut down and restart your computer and try to launch "Disc Copier".


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Article Details

Products

Easy Media Creator 7

OS

Windows 2000 Professional
Last Update : 6/4/2009

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Knowledgebase Article : EE7000028   |    Print this Article