Resolving General Burning Issues
Knowledgebase Article :
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Print this Article Issue When burning a CD or DVD, you receive an error about your blank disc not being recognized, burning does not complete, or your media is rejected.
Resolution Burning errors can happen for a variety of reasons. Roxio has found that doing the following steps resolves about 80% of all burning issues. Please give all these steps a try and see if it fixes your writing problems.
- Update your drive's firmware/drivers. Most companies regularly update their firmware and drivers. If you are unsure what model your burner is and its firmware, click here to find out.
- Enable DMA. Direct Memory Access enables better efficiency of data. For more info, check how to enable DMA.
- Your media. Check the following:
- The disc is clean and unused.
- The media is recommended by your burner's manufacturer or try a different brand, preferably a name brand, if you continue to have problems.
- Make sure that media (-R/+R, -/+RW, dual-layer compatibility) is supported by the burner by checking burner's manual or manufacturer's website. This is especially true for some Blu-Ray burners which do not support CD-R/RW media.
- Lower the write speed of your burner.
- If your burner is external, make sure it is connected directly to the computer via USB/Firewire and not a hub or other other device like a sound card.
- Update to the latest PX Engine. The PX Engine improves compatibility with newer burners on the market.
- A reinstall of the burner's drivers may also help.
- Windows XP: Go to My Computer and choose Properties.
- Windows Vista: Go to Start --> Control Panel --> System and Maintenance --> Device Manager.
- Click on the Hardware tab.
- Select Device Manager
- Expand DVD/CD-ROM Drives, then select your burner and uninstall it by right -licking on it.
- Reboot.
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