Products not covered by Roxio Customer Care Agents
Knowledgebase Article :
000039GN |
Print this Article Issue Description of applications not covered by Roxio or Sonic technical support.
Resolution The following applications are considered "legacy" applications and are no longer supported by Technical Support. To continue receiving phone and e-mail technical support, please upgrade to the most recent version of your product through the Roxio Upgrade Center or call our Inside Sales Team at 1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays).
Roxio Branded Products
- BackOnTrack 2, Online
- CD Spin Doctor 5
- Cineplayer 3
- Creator 2009, 2010
- DLA
- Drag-to-Disc
- Easy Media Creator 10, 9, 8, 7.5, 7
- Easy CD & DVD Creator 6
- Easy CD Creator 5
- Easy DVD Copy
- MyDVD 9 and lower
- RecordNow 9, 8
- PhotoShow 4
- PhotoSuite 8 and lower
- VideoWave 9 and lower
- Videowave Power Edition
- Videowave Movie Creator
- WinOnCD 2009, 10, 9, 8, 7.5, 7
Sonic Branded Products - MyDVD 6 and earlier
- RecordNow 7, 6, 5, 4 and RecordNow Max
- PrimeTime
- Digital Media Studio (all versions)
- DVD for Photostory
- DVDit! 5, 2.5
- BackUp MyPC 2006 and earlier
- Simple BackUp 5 and earlier
- CineMaster 99
- Cineplayer 1.5
MGI branded products Mac Products
- Toast 8 and lower
- Jam
- Popcorn
- BoomBox
Miscellaneous Products: - SightSpeed - previously bundled in Creator 9, requires a web camera, compatible sound card and speakers, microphone, and broadband Internet connection. (Any Internet charges incurred are the responsibility of the user.) For information about supported equipment, for instructions for using this feature, and for support, visit www.sightspeed.com.
- Roxio Labs - Roxio Labs support
- Napster - Roxio products integrated,previously affiliated with, and branded as Napster are no longer supported.