Drive does not recognize media
Knowledgebase Article :
000043GN |
Print this Article Issue After CD or DVD media has been loaded into the writer or drive, the following error appears:
Please insert disc
The drive may have already spun the disc up or has the drive simply accepts the disc and nothing happens.
Resolution
- Be sure that your media is clean, unused, and the recommended media from your burner's manufacturer. Try a different brand, preferably a name brand, if you continue to have problems. Also, check your burner or computer's manual to see what brand and type of media is recommended for the burner. Most companies have specific preferences.
- Update your drive's firmware/drivers. Most drive manufacturers regularly update their firmware and drivers. You can find out the firmware version for your drive by launching Roxio Home:
- Click on Start --> All Programs --> Easy Media Creator 8 (or 9) --> Home .
- Go to Tools --> Disc Information.
- The manufacturer & model as well as firmware revision would be shown on the right side.
If you do not have Roxio Home available, please read the article Updating Firmware for CD/DVD Burners.
- Download and install the latest PX Engine.