Activation fails in Creator 9
Knowledgebase Article :
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Print this Article Issue When trying to activate a component of Easy Media Creator 9 (MPEG-2 codecs, for example), you receive a message that the activation failed.
Resolution Activation is different than registering your software and is required by Roxio for components of Roxio software that are supplied by third party partners.
The most common form of Activation is done automatically when using the component for the first time when your computer is connected to a live internet connection.
Auto-Activation:
- A Product Activation window is prompted when trying to connect to the Roxio server to activate the mpeg2 component used for DVD authoring/encoding.
- Click OK when prompted "The following code(s) must be activated before using the application - MPEG2"
- Once activation is successful, you will receive a confirmation prompt.
If this fails, then you have to option to manually activate your product, but still requires a connection to the internet. To do so:
Manual Activation Instructions - Close the Roxio Software.
- Disconnect your computer from the internet. The easiest way is to turn off your modem or disconnect the cable from the back of your computer.
- Re-launch the Roxio software and the application that needs to be activated.
- Activation will fail, but this time, choose to Activate Offline.
- In the Offline Product Activation window, copy the 25 digit product key listed in orange. Do NOT close this window.
- Turn on your modem or reconnect to the internet.
- Go to http://activation.roxio.com/activateme and follow the on-screen instructions. This will generate an Activation Code that you must copy.
- Go back to the Offline Product Activation window and enter the Activation Code into the boxes.